If you find that your CD or DVD drive is missing or not recognized by Windows 7, Windows Vista, Windows XP or other programs, as a result of which you cannot play or access a CD or DVD, then this fix from Microsoft may help you.
This issue may have occurred after one of the following situations:
- You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
- You install or uninstall CD or DVD recording programs.
- You uninstall Microsoft Digital Image.
You may see one of the following error messages:
- The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
- A driver for this device was not required, and has been disabled (Code 32 or Code 31)
- Your registry might be corrupted. (Code 19)
- Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
If you are using Windows 7, then open the Playing and Burning CDs, DVDs, and Blu-ray Discs Troubleshooter from the Control Panel and run it. You can fix many such problems natively in Windows 7.
If you are using Windows XP and Windows Vista then apply this Fixit solution. It works on Windows 7 too.
If this troubleshooter does not work, try to use the Hardware and Devices Troubleshooter.
If you require additional inputs, please visit KB982116.