The Customer Experience Improvement Program (CEIP) is an effort by Microsoft to increase customer satisfaction. By gathering information from people who use its software and services, Microsoft hopes to improve the quality and performance of its products. This is a volunteer program. You do not have to participate to use Microsoft products.
Here’s how the Customer Experience Improvement Program works:
- When installing software that is part of the program, you will be asked if you want to join the program. If you join, the Customer Experience Improvement Program runs on your computer, without interfering with your tasks or how your computer functions.
- During computing sessions, small amounts of information about how you use your computer are sent to Microsoft, to be analyzed for aggregate trends and usage patterns. This information is then used to improve the quality of Microsoft products and to respond to the needs of its customers. Aside from joining the program, you do not need to do anything else.
- The information collected by the Customer Experience Improvement Program is completely anonymous. It cannot be traced back to you and it does not contain any personal information (such as your name or location). Microsoft does not share the data collected with other companies, and the Customer Experience Improvement Program is not an advertising campaign.
- You can join or leave the Customer Experience Improvement Program at any time.
Thus, in short, the CEIP program helps Microsoft improve Windows and its other software. Without interrupting you, it collects information anout your computer hardware and how you use Windows. The program also periodically downloads a file to collect information about problems you might have with Windows.
While it is recommended that you keep the default settings and help Microsoft make Windows still better, you can if you wish chose to opt out of the program.
To do so type “Customer” in Windows 7 Start Search and hit Enter to open it. Here, select No and Save Changes.
Need more information? Visit the Customer Experience Improvement Program website.
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