Fix Age of Empires Definitive Edition not launching

Microsoft has launched a remastered and remade version of the original Age of Empires as Age of Empires: Definitive Edition in the Microsoft Store. However, it seems that now many users have been hit by many unusual bugs which doesn’t allow them to launch or play the game.

Age of Empires Definitive Edition not launching

Some of the common errors include:

  • The game doesn’t start or is stuck at load, and never goes beyond the load screen.
  • The game keeps crashing and re-opens the store for some update which never happens.
  • Sometimes it shows the logo, and game quits.
  • Graphics are lagging.

In this post, I am sharing some tips which you can use to fix these errors, but there is no guarantee as it depends on PC to PC. It might work for some, and might not for others.

1] Check Minimum PC Requirements

Unless you have a very old PC, most of the new generation PCs should be able to run this game. Microsoft has shared the minimum PC requirement of the game as below:

Minimum PC Requirement:
OS Windows 10
Architecture x64
Keyboard Integrated Keyboard
Mouse Integrated Mouse
DirectX Version 11
Memory 4 GB
Video Memory 1 GB
Processor 1.8 Ghz+ Dual Core or greater i5 or AMD equivalent
  1. Intel HD 4000 or better (16 or more Execution Units)
  2. nVidia GPU scoring 500 or more on Passmark G3D Mark
  3. AMD GPU scoring 500 or more on Passmark G3D Mark

Recommended PC Requirements:

OS Windows 10
Architecture x64
Keyboard Integrated Keyboard
Mouse Integrated Mouse
DirectX Version 11
Memory 16 GB
Video Memory 2 GB
Processor 2.4 Ghz i5 or greater (4 HW threads)
Graphics Nvidia GTX 650; AMD HD 5850
That said, if you bough it without checking the requirement, you might want to upgrade your PC or play it with your account on someone elses PC.

2] Install any free app from the Microsoft Store

A bit of surprising tip, but this comes straight from AOE team. Users who face issues with error code “0x803F8001” might need to download any free app or game from the store. It can be a game like Candy Crush or Firbit App, but it seems be solviing the problem.

Though they are asking to signout all other accounts you might have on your PC untill it works. Once done, you can navigate to Microsoft Store “Library” page and launch Age of Empires: Definitive Edition.

3] Did you Pre-order? Time to Reinstall

The game was up for pre-order, and many bought it. It downlaoded the game at that time, to only start today when the launch was officiail. It seems that those games need to reinstall the game again. Thats another 17.8 GB of your bandwidth limit, but that seems to be the only solution for now.

  • Press the Windows Key to open Start Screen.
  • Look for Age of Empires under “A” list.
  • Right click, and uninstall.

  • After the uninstall is complete, go to “My Library” in Windows Store.
  • Search for the game, and install it again.

Age of Empires Definitive Edition not launching

You can check out next tip on resetting the game before unsintalling it.

4] Reset Age of Empires DE game data

This is better than reinstalling the whole game, and might just work for you. The feature to reset the app is available in Windows Windows 10 versions 1607 or later.

  • Type “Apps & Features” into the Search Bar and select it.
  • Locate and select Age of Empires: Definitive Edition, then select Advanced Options.
  • Click Reset.

5] Are you on Windows 10 Insider Version?

Many have reported to AOE Support team that they ran into issues when launching the game if they are on a pre-release/Insider version of Windows. This issue is beeing investigated as you are reading this. So stay for an update about this.

6] Check your antivirus settings

Back to basics. Anti-Virus do cause problems launching any app or game if they accdentally identify something wrong about the game. Follow the steps below:

  • Some antivirus programs may prevent the game from launching.  Be sure to check your antivirus settings to make sure Age of Empires: Definitive Edition is not being blocked.
  • Add the game to any whitelist feature in your antivirus program.

Age of Empire Supporrt team particularly points out to antivirus programs Comodo and F-secure to have known conflicts with Age of Empires DE. For Comodo, try disabling shellcode injection detection or Buffer overflow protection. Similar shellcode blockers in other programs may cause issues as well.

7] Run the Windows 10 Store App Troubleshooter

Windows 10 has in-built troubleshooter. Type Troubleshoot in Cortana’s Search box, and you should see the settings right away.

  • Open Windows Store Apps from the list.
  • Run it.
  • It will check in general if there is an issue, and try to repair it.

8] Crash! Hang! Crash! Reopen Store & Update

This is a typical error for hich you need to Gather your DxDiag and Store Logs. This process will capture system information and installation logs. You will have to send this to the AOE support team to fix.

  • Getting DxDiag:

    1. In your Cortana search bar, type dxdiag and click on “DxDiag Run command“.
    2. Select “Save All Information” and save the dxdiag file to your desktop.
  • Getting Store Logs:

    1. In your Cortana search bar, type wscollect  and click on “wscollect Run command.” This will generate a .cab file on your desktop.
  • Send Microsoft your information. Gather the following information and send it to them:

    • Gather as much of the following information as possible into an email:
      • A description of your issue. Please be as detailed as possible.
      • A screenshot of your issue, if you were able to gather one.
      • Your DxDiag file.
      • Your .cab file.
      • The name of antivirus software on your PC, if any.
      • The name of VPN software on your PC, if any.
      • The name of firewall software on your PC, if any.
    • Once you have as much of the above information as possible, send it to They will get back to you with further steps as soon as possible.

It is possible that none of them fix your issue, and the only option is to wait for an update from AOE Support team to get this fixed. I am sure they are already working on it.

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Ashish is a veteran Windows, and Xbox user who excels in writing tips, tricks, and features on it to improve your day to day experience with your devices.